For the success of your customer loyalty system and presentation of your seriousness, is necessary to do not underestimate any of the processes. Reliability of operation, timely delivery of rewards, quality rewards, rapid resolution of any complaints, reliable logistic, perfect administration of rewards catalog and websites, solid preparation of documents that are sent to your customers etc., are examples of credibility of your customer loyalty system and thus a good sign for your company.

We offer complete outsourcing of customer loyalty systems or utilization of individual services from our extensive portfolio to ensure unchallenged operating.

We can offer those services in back-office:

• Orders processing, complaints, inquiries.
• Orders for goods, preparing materials for distribution by electronic or physical form.
• Operating headquarters loyalty system – input of partners, rewards, projects.
• Updating web sites of loyalty system, updates of system rules, Review of documents and information materials.
• Preparation of communication materials –printed and e-mail updates, special events, news about your loyalty scheme.
• Complete statistical service on system performance.
• Project Coordination.
• Delivery of rewards – Complete logistics services from warehousing through packaging rewards for sending customers, including information on the status of orders,information about the shipment etc. Follow-up on distribution partners, including Česká pošta.

For the success of your customer loyalty system and presentation of your seriousness, is necessary to do not underestimate its propagation and your staff training.

We can arrange for you:

Promotions at the beginning and during your loyalty system

• Training of personnel
• Check your premises in terms of the loyalty system – retraining of personnel, providing POS materials etc.

We also offer those other needful services:

• Graphic processing from website design to the designs of promotional, informational, identification materials, rewards catalog, registration forms etc.
• Copywriting
• Printing
• Plastic cards
• Letter shop – direct mail, distribution of suggestions and other items to your clients